Welcome to Alliance Medical’s privacy policy.
Alliance Medical respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you avail of our services and/or visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
PURPOSE OF THIS PRIVACY POLICY
This privacy policy aims to give you information on how Alliance Medical collects and processes your personal data through your use of our services.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
CONTROLLER
Alliance Medical is made up of different legal entities, details of which are set out below:
| Alliance Medical Diagnostic Imaging Ltd. Portal House Raheen Limerick | Alliance Medical Diagnostic Imaging (NI) Ltd. 2 Ballynahinch Road Hillsborough County Down | Barrington MRI Limited Barrington’s Hospital George’s Quay Limerick |
This privacy policy is issued on behalf of the Alliance Medical Group so when we mention Alliance Medical, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Alliance Medical Group responsible for processing your data.
We have appointed a data protection officer DPO who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights please contact the DPO using the details set out below.
dataprotection@alliancemedical.ie
Data Protection Officer,
Alliance Medical Diagnostic Imaging Ltd.,
Portal House,
Raheen,
Limerick, V94 PHX7.
THIRD-PARTY LINKS WHEN ACCESSING THE WEBSITE
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or when you avail of our services. This includes personal data you provide when you:
- Register as a patient at one of our facilities
- Undergo testing at one of our facilities
- Sign up to the patient portal to retrieve, share and view diagnostic imagery
- Complete forms on our website
- Corresponding with us by mail or email
- Give us feedback or contact us
- CCTV footage
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
We will receive personal data about you from various third parties as set out below:
- Third parties who refer you to us for testing
- Medical professionals who may have treated you previously
WHAT INFORMATION DO WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have as follows:
- Full Name
- Date of Birth
- Address
- Signature
- Previous Medical History
- Gender
- Racial/Ethnic Origin
- Email Address
- Phone Number
- IP Address
- CCTV Images
- Diagnostic Medical Images
- Medical Reports
| Purpose/Activity | Type of Data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To carry out the primary purpose for the collection of your personal data which is the provision of healthcare services. | • Full Name • Date of Birth • Address • Signature • Previous Medical History • Gender • Racial/Ethnic Origin • Email Address • Phone Number • CCTV Images • Diagnostic Medical Images • Medical Reports • Information in relation to Next of Kin, e.g. name and telephone number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. •Necessary to protect the vital interests of the patient or of another natural person |
| To access the patient portal to retrieve, share and view diagnostic medical imagery | • Full Name • Date of Birth • Address • Signature • Email Address • Phone Number • IP Address • Diagnostic Medical Images • Medical Reports • Full Name • Date of Birth • Address • Signature • Previous Medical History • Gender • Racial/Ethnic Origin • Email Address • Phone Number • Diagnostic Medical Images • Medical Reports • Information in relation to Next of Kin, e.g. name and telephone number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. •Necessary to protect the vital interests of the patient or of another natural person •Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. |
| To make decisions about your ongoing care and treatment. | •Full Name •Date of Birth •Address •Signature •Previous Medical History •Gender •Racial/Ethnic Origin •Email Address •Phone Number •Diagnostic Medical Images •Medical Reports •Information in relation to Next of Kin, e.g. name and telephone number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. •Necessary to protect the vital interests of the patient or of another natural person Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. |
| To process payments. | •Full Name •Date of Birth •Address •Email Address •Phone Number •Debit/credit card details •Medical Reports | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. |
| To make sure your care is safe and effective. | •Full Name •Date of Birth •Previous Medical History •Gender •Racial/Ethnic Origin •Diagnostic Medical Images •Medical Reports •Information in relation to Next of Kin, e.g. name and telephone number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. •Necessary to protect the vital interests of you or others, •Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. |
| To check the quality of your care, which may include clinical audits. | •Full Name •Date of Birth •Signature •Previous Medical History •Gender •Racial/Ethnic Origin •Phone Number •Diagnostic Medical Images •Medical Reports •Information in relation to Next of Kin, e.g. name and telephone number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. •Necessary for the purposes of medical diagnosis, the provision of health or treatment or the management of health systems and services on the basis of Union or Member State law or pursuant to contract with a health professional. |
| To confirm your identity when we contact you, or when you contact us. | •Full Name •Date of Birth •Address •Email Address •Phone Number | •Performance of a contract with you. •Necessary for our legitimate interests •Necessary to comply with a legal obligation. |
We protect your information with security measures by meeting international standards. We keep our IT systems secure.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
We sometimes share your information with third parties. We require these third parties to provide sufficient guarantees that the necessary safeguards and controls have been implemented to ensure there is no impact on your data rights and freedoms.
Third Party Service Providers: We may share your personal information with third party service providers that perform services and functions at our direction and on our behalf such as internal and external auditors, accountants, IT service providers, printers, debt collection agencies, business advisors, marketing companies who carry out marketing campaigns on our behalf and providers of security and administrative services.
Potential sale or merger of Alliance Medical: We may also transfer your personal information to entities we plan to merge with or be acquired by.
An Garda Síochána, Police Service of Northern Ireland, government bodies, or other government officials: We may share your personal information with An Garda Síochána, Police Service of Northern Ireland or other government bodies or agencies including but not limited to the Revenue Commissioners/HM Revenue and Customs, where required to do so by law.
Third Parties: We may provide your information to third parties to facilitate your medical treatment and diagnosis such as medical professionals who have referred you, insurance companies, other medical professionals involved in your and third parties who you instruct us to communicate with on your behalf.
INTERNATIONAL TRANSFERS
The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. These countries do not always afford an equivalent level of privacy protection and in such circumstances, we take specific steps, in accordance with data protection law to protect your personal information. In particular, for transfers of personal data outside the EEA where there is no adequacy decision by the European Commission, we may rely on contractual protection approved by the European Commission, such as Standard Contractual Clauses.
MARKETING
We strive to provide you with choices regarding certain personal data uses, particularly around marketing.
You may receive marketing communications from us if you consented to the receipt of such information.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal and other reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us using the details set out above.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You also have a right to lodge a complaint with a supervisory authority.
If you have a complaint about the use of your personal information, you have the right to contact the relevant supervisory authority (the ICO for NI users and the DPC for ROI users.) We would however appreciate the chance to deal with your complaint before you contact the supervisory authority.
If you wish to make a complaint you may do so in person at the site in question, by telephone (either to site in question or head office), in writing and by email. We will fully investigate all the complaints we receive, please note that this includes data related and non-data related complaints. In order to do so comprehensively however, we may need to access and review your data. We ask that you supply as much information as possible to help us resolve your complaint quickly.
If you wish to make a complaint to the supervisory authority you can contact them using the details below:
| Republic of Ireland | Northern Ireland |
|---|---|
| Name: Office of the Data Protection Commissioner Website: www.dataprotection.ie | Name: The information Commissioners Office Website: ico.org.uk |
UPDATES TO THIS NOTICE
We will make changes to this notice from time to time, particularly when we change how we use your information. You can always find an up-to-date version of this notice on this website at www.alliancemedical.ie/data-protection/ or you can ask us for a copy.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.